Terms of Service

Last updated: March 18, 2026

1. Acceptance of Terms

By accessing or using PostKnock ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

PostKnock is a campaign management platform that enables businesses to send physical postcards via USPS and manage follow-up phone calls through a prioritized call queue. The Service includes contact management, campaign creation, postcard design, call scripts, and analytics.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old to use the Service.

4. Free Trial

PostKnock offers a free exploration period where you can create campaigns, import contacts, and preview postcards at no cost. When you are ready to send postcards, you will be asked to provide a payment method. A 14-day free trial begins when your payment method is verified. You will not be charged a subscription fee during the trial period. Per-piece postcard charges apply from the first send.

5. Subscription and Billing

After your trial ends, your selected subscription plan (Starter at $49/month or Growth at $149/month) will automatically begin. You authorize us to charge your payment method for the subscription fee and any per-piece usage charges. You may cancel your subscription at any time through the billing settings. Cancellation takes effect at the end of the current billing period.

6. Per-Piece Pricing

Postcard printing and USPS postage are billed per piece in addition to your subscription fee. Current pricing is available on our pricing page. Prices may change with 30 days' notice.

7. Acceptable Use

You agree not to use the Service to:

8. Data and Privacy

Your use of the Service is subject to our Privacy Policy. You are responsible for obtaining appropriate consent before uploading contact information to the Service.

9. Intellectual Property

PostKnock and its original content, features, and functionality are owned by PostKnock and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of your contact data and campaign content.

10. Do Not Contact (DNC) Compliance

You are responsible for maintaining your own Do Not Contact lists and ensuring compliance with applicable telemarketing regulations. PostKnock provides DNC management tools, but compliance is your responsibility.

11. Limitation of Liability

PostKnock shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that postcards will be delivered by any specific date, as delivery is subject to USPS processing times.

13. Termination

We may terminate or suspend your account at any time for violation of these Terms. Upon termination, your right to use the Service ceases immediately. You may export your data within 30 days of termination.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the modified Terms.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions.

16. Contact

Questions about these Terms? Contact us at hello@postknock.com.