PostKnock Help Center

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Step-by-step guides for setting up your account, designing postcards, importing contacts, running multi-wave campaigns, and getting the most out of every dollar you spend on direct mail.

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Getting Started

Getting Started with PostKnock

Your first 30 minutes: sign up, set up your company, upload contacts, pick a playbook, and launch your first campaign.

How to Import Contacts from CSV

Required columns, exporting from Dentrix, ServiceTitan, ChiroTouch, AVImark, auto-mapping, and address validation.

How PostKnock Pricing Works

Free vs Pro vs per-card. Wallet, postage included, no contracts, cancel anytime.

Postcards & Designs

Customize Your Postcard Design

Brand kit, color palette, logo upload, hero photo, choosing a template, editing copy, and preview/proof flow.

QR Code Tracking

How automatic per-recipient QR codes work, scan tracking, landing pages, and attribution to campaigns.

Campaigns & Calls

Multi-Wave Campaigns

What a wave is, recommended timing, when to use 2 vs 3 waves, the 90-day rest cycle, Free vs Pro features.

Call Queue and Scripts

How the call queue works, daily call cap, calling hours, customizing scripts per wave, logging outcomes.

Integrations & CSV Export

CSV import from any system, exporting campaign results, what's coming next on the integrations roadmap.

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Email support@postknock.com