FEATURE
The call queue that keeps postcards from going quiet
A postcard lands. A few days later, someone at your front desk picks up the phone. PostKnock builds that call list for them: ordered, time-zone aware, and sized to what your team can actually get through.
It is not a dialer
PostKnock has no telephony, no VoIP, and no auto-dialing. It does not place calls, record them, or play pre-recorded messages. The call queue is a prioritized list that a human at a desk works through on your own phone.
That is the design, not a shortcoming. The businesses we build for (dental, optometry, HVAC, chiropractic, med spa, veterinary) already have someone answering the phone. They do not need another phone system. They need to know who to call today, and in what order. That is the entire job of the queue.
We cap your daily mail volume to what your team can actually follow up on
This is the part most direct mail tools get backwards. They let you mail as fast as you like, and the follow-up work piles up until nobody does it. PostKnock derives the numbers in the other direction.
You tell the setup wizard two things: how long a calling session runs, and how many days a week you call. From those, PostKnock computes your calls per day, and then sets your postcards per day relative to it. Mail volume is a consequence of calling capacity, so the queue can never flood.
| You tell us | Calls / week | Calls / day | Postcards / day |
|---|---|---|---|
| 15 min, 1–2 days a week | 8 | 2 | 3 |
| 30 min, 2–3 days a week | 25 | 5 | 6 |
| 1 hr, 3–4 days a week | 70 | 14 | 17 |
| 2 hr, 5 days a week | 200 | 40 | 46 |
Daily figures are averaged across five business days and always round up. Postcards per day is always set above calls per day, so the queue stays fed without piling up.
We will not hand your front desk someone at 7am their time
Every contact is resolved to a real time zone from their mailing address: ZIP code first, then state, so split-state pockets land correctly. PostKnock stores that zone on the contact and filters the queue against the contact's own current local time. It follows daylight saving automatically.
Contact calling window
An organization-wide weekly window, enforced in each contact's local time. Contacts outside it are simply not handed out: the queue tells you why instead of quietly serving someone unreachable. You also choose how contacts with no usable address are treated.
Your own calling hours
Each user can set their own weekly availability in their own time zone. Off shift, the queue says so rather than handing over work. Two separate checks: is it a reasonable hour for them, and is it a reasonable hour for you.
How the queue is ordered
The order is fixed and predictable, so the most valuable call is always at the top:
-
1
First attempts first. A contact nobody has tried yet outranks a third attempt on someone else.
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2
Then by scheduled date. Calls that came due earliest go first, so nothing ages out silently.
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3
Then by contact priority score. The tiebreaker within a given day.
The list is then cut to the campaign's calls-per-day limit, minus whatever you have already logged today. Contacts marked do-not-contact are excluded from the query itself. They never appear in a queue at all. Contacts on a temporary pause come back automatically when the pause expires.
Nine outcomes, one tap each
Logging a call is a single tap. There is no free-text-only note field to design your own taxonomy in, because inconsistent outcome data is useless data.
A DNC Request marks the contact do-not-contact, which pulls them out of every future call queue and stops future mail to them. Qualified is the flag that rolls up into your campaign summary.
What comes with it
Call scripts per wave
Each wave in a campaign carries its own script, so the second call does not repeat the first. Scripts are a shared resource: write once, reference from any wave.
Call analytics
A dedicated analytics page for call activity and outcome mix, separate from the campaign delivery view.
Do-not-contact suppression
Marking a contact DNC removes them from call queues and from postcard dispatch. Available on every plan, including Free.
A front-desk role
Invite a team member with call-only access. They can work the queue and log outcomes, but cannot change campaigns, designs, or settings.
Which plan has it
The call queue, call scripts, and call analytics are part of Pro ($99/month, or $799/year). The Free plan sends single-wave postcard campaigns and includes do-not-contact suppression, but not the queue.
Free has no monthly fee, no minimum, and no time limit. You can build and mail a campaign on it and upgrade when the follow-up calls are worth it to you.
Call Queue Questions
Does PostKnock dial the phone for me?▼
No. PostKnock includes no dialer and no telephony of any kind. It does not place calls, auto-dial, or transmit pre-recorded messages. The call queue is a prioritized list that a person on your team works through using your existing phone, tapping one button to log the outcome.
How many calls will I get per day?▼
You do not set that number directly. PostKnock derives it from how long your calling sessions run and how many days a week you call, then sets your daily postcard volume above it. For example, 30 minutes a day 2 to 3 days a week works out to about 25 calls a week, 5 calls a day, and 6 postcards a day. Mail volume follows calling capacity, so the queue cannot flood.
Will it hand me contacts in another time zone at a bad hour?▼
No. Every contact is resolved to a time zone from their mailing address, ZIP code first and then state. The queue only hands out contacts whose own local time is inside your calling window, and it follows daylight saving automatically. Each user can also set their own working hours.
Is the call queue available on the Free plan?▼
No. The call queue, per-wave call scripts, and call analytics are Pro features, at $99 per month or $799 per year. The Free plan sends single-wave postcard campaigns and does include do-not-contact suppression. Free has no monthly fee, no minimum, and no time limit.
What happens when someone asks not to be contacted again?▼
Log the call as a DNC Request. That marks the contact do-not-contact, which removes them from every future call queue and stops future postcards to them across all of your campaigns. Do-not-contact suppression is available on every plan, including Free.
Mail that gets followed up on
Start free, build a campaign, and upgrade to Pro when you want the calls. No minimums, no contracts.
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