Guide · Home & Field Services

How to Export Customers
from Housecall Pro

Housecall Pro emails you your customer list as a CSV in four clicks. Here is where the buttons are, what to filter first, and what to do with the file.

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Heads up: no Housecall Pro integration. PostKnock does not connect to Housecall Pro directly. This is an export-then-import workflow: you export a CSV from Housecall Pro and upload it to PostKnock. Housecall Pro is a third-party product and is not affiliated with PostKnock.

How we checked these steps. The click-path below comes from Housecall Pro’s own help center. Which columns the customer CSV contains is not listed there, so that part is marked as unconfirmed. Last checked September 2026. Software menus change between versions; if yours looks different, the sources below link to the vendor’s own help pages.

What you’ll need

The Step-by-Step Export

1

Open Customers and (optionally) filter the list

Select Customers in the left navigation bar. To export a segment instead of everyone, filter the list first: Housecall Pro offers filters for Events, Tags, Status, Lead source, Lifetime value, Customer type, and Notifications enabled. You can also use Edit columns to change which columns show.

Source: Housecall Pro Help Center, Creating reports from the customer list.

2

Actions › Export › Send file

Click the Actions button on the right side of the screen and select Export. Confirm the email address and click the blue Send file button.

Source: Housecall Pro Help Center, How to import/export jobs and customers.

3

Open the CSV from your email

The CSV arrives from notifications@housecallpro.com. Housecall Pro says to check your spam folder if it has not arrived within an hour. Open it and check it has a name, a full street address, city, state, and ZIP for each customer.

We could not find a Housecall Pro article that lists the exact columns in the customer export, or whether it includes a last-job date. Look at your own file before relying on either.

Source for the email delivery: How to import/export jobs and customers.

4

Import the file into PostKnock

In PostKnock, go to Contacts › Import and upload the file as it came out (CSV or Excel both work). Confirm the column mapping, then read the review screen: it tells you how many rows are mailable and why any are not, before anything is saved.

Which columns to keep

Keep the columns a postcard and a follow-up call need:

PostKnock needs a name (or a company name) and a complete U.S. mailing address on every row. Phone is what your team uses for call follow-up on Pro. Everything else is optional, so leave clinical, balance, and notes columns out of the file.

Common gotchas

After the export: import, then mail and call

  1. In PostKnock, open Contacts › Import and upload the CSV or Excel file. The importer auto-detects your columns and shows a mapping table (your column, what it maps to, a sample value). A whole address in one cell can map to Full mailing address (one column).
  2. Check the review screen before anything is saved. It shows how many rows are mailable, how many are missing an address, and how many duplicate an existing contact, and it previews rows as the address block that would print.
  3. Pick a playbook for your industry, customize the card in the Design Studio (4×6, 6×9, or 6×11), and launch. Postcards print and mail USPS First-Class. On Pro, a Call Queue lists who to phone after the cards land.

Frequently Asked Questions

Does PostKnock integrate with Housecall Pro?▼

No. There is no direct Housecall Pro connection. The supported flow is to export the customer CSV from Housecall Pro and import it into PostKnock.

Who can export customers in Housecall Pro?▼

Housecall Pro says only employees listed as Admins can export the Customers and Jobs lists.

Why did the export not download?▼

Housecall Pro emails the CSV instead of downloading it. It comes from notifications@housecallpro.com; check spam if it has not arrived within an hour.

Can I export just one group of customers?▼

Yes. Filter the customer list first (for example by tag, status, or customer type), then use Actions › Export. The filter is applied to what you export.

Turn your customer list into booked jobs

Import your file, pick a playbook, and mail your first wave. Free to start.

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Sources (vendor documentation, checked September 2026)

Housecall Pro is a trademark of its respective owner. PostKnock is not affiliated with or endorsed by these companies.