INTEGRATION · PLANNED
PostKnock + ServiceTitan
ServiceTitan owns dispatch, invoicing, and the customer record. PostKnock owns the win-back postcard wave and the front-desk call queue ServiceTitan's email module can't replicate.
What ServiceTitan is
ServiceTitan is the dominant field-service platform for HVAC, plumbing, and electrical contractors over $1M in revenue. It runs dispatch, invoicing, technician routing, and customer history. Its API is mature and well-documented.
Why postcards on top of ServiceTitan
ServiceTitan's marketing module is built around email and Google Local Services Ads. It does not run the kind of high-touch, mileage-and-equipment-driven postcard cadences that win back inactive customers and book seasonal tune-ups. Postcards plus a coordinated callback are what most HVAC shops are sending in addition to ServiceTitan today. PostKnock makes that workflow native.
How a PostKnock + ServiceTitan integration would work
Contact sync
Pull-based via the ServiceTitan REST API. PostKnock would sync the Customer and Job objects nightly, scoped to customers whose last completed job is past your tune-up threshold. Equipment age (from Equipment object) drives mileage-style triggers. One-way for MVP. ServiceTitan stays the system of record.
Trigger types
- →Last service > 11 months: Annual tune-up reminder postcard + call queue entry
- →Equipment age >= 10 years: Replacement-quote postcard wave
- →Spring / fall season: Seasonal-maintenance campaign for inactive customers
- →Job completed with no review: Review-request postcard with a QR code to your Google profile
Data fields mapped
| ServiceTitan field | PostKnock field |
|---|---|
| Customer ID | External ID |
| Name / Address | First, Last, Mailing address |
| Last Job Date | last_service_date |
| Equipment List + Age | Custom fields: equipment_age, equipment_type |
| Tags | Segment tags (preserved) |
| Lifetime Value | Custom field: ltv (used for VIP segments) |
Status
Planned. Build prioritization is driven by customer demand. The more votes a connector gets, the sooner we ship it.
Vote. Tell us your use caseFAQ
Can I export from ServiceTitan manually today?▼
Yes. The Reports module exports customer lists as CSV with Last Job Date, equipment, and tags. PostKnock auto-maps the standard columns. A monthly export is the standard manual workflow today.
Will it sync two-way?▼
Phase 1 is one-way. Phase 2 plans to write a Customer Note back to ServiceTitan when a postcard wave fires, so dispatch can see it.
Cost?▼
No integration fee. Standard per-postcard pricing.
Does this conflict with ServiceTitan's Marketing Pro?▼
No. Marketing Pro covers email and Google ads. PostKnock is the physical-mail + outbound-call layer. Most shops run both.
How fast can I ship a wave today via CSV?▼
Most shops launch their first wave within 30 minutes of signing up: export CSV, upload, pick the HVAC playbook, customize, send.
Use PostKnock today, native sync later
Export your contact list from ServiceTitan as CSV, upload to PostKnock, and ship a postcard wave this week. When the native integration goes live, your account is already set up.
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